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Support

We usually respond within 1 business day.

Contact

Email the Selun team at .

What support covers

  • Product questions. How Selun works, what each capability does, which endpoint to use for your use case.
  • Allocation and report questions. Questions about a specific allocation result, report content, or decision ID. Include your decision ID or job ID when contacting us.
  • Payment and billing questions. Issues with a charge, failed payment, or request for review of a transaction. Include your decision ID and the wallet address or email used at checkout.
  • Technical integration. Questions about x402 endpoint behavior, input schemas, async polling, or agent integration. For background context, see the For Developers page and the x402 endpoint catalog.
  • Referral program. Questions about earnings, payout status, or agent spec integration. See the Referral Program page.
  • Security reports. Please email with the subject Security Report before disclosing publicly.

What to include in your message

  • Decision ID or job ID (if available)
  • Wallet address or email used for the run
  • A short description of the issue and expected outcome
  • For integration questions: the endpoint and input you are calling

Self-serve resources

  • FAQ — common questions about Selun, x402, custody, rebalancing, and more
  • How it Works — the full allocation workflow explained
  • Capabilities — what each endpoint does and when to use it
  • Pricing — endpoint prices and payment model explained
  • Decision Report — what the certified report contains
  • Security & Trust — non-custodial posture, data boundaries, disclosure contact
  • For Developers — x402 integration guide, endpoint discovery
  • x402 Endpoint Catalog — machine-facing spec with input schemas and prices

Start an allocation